Last Updated: November 13, 2024
1. Information We Collect
We collect information to provide and improve our services:
Personal Information
- Names, addresses, phone numbers, and email addresses
- Service addresses and appointment details
- Payment information for billing purposes
- Appliance information and service history
Website Usage Information
- IP addresses and browser information
- Pages visited and time spent on our website
- Referral sources and website interactions
- Cookies and tracking technologies
2. How We Use Your Information
We use the collected information to:
- Provide appliance repair and maintenance services
- Process appointments and payments
- Respond to customer inquiries and requests
- Improve our services and website functionality
- Send service reminders and promotional materials (with consent)
- Comply with legal and regulatory requirements
3. Information Sharing
We do not sell or rent your personal information. We may share information with:
- Service providers who assist in our business operations
- Legal authorities when required by law
- With your explicit consent or at your direction
- In connection with a business transfer or sale
4. Data Security
We implement appropriate security measures to protect your information:
- Secure servers and encrypted data transmission
- Limited access to personal information
- Regular security assessments and updates
- Employee training on data protection practices
5. Cookies and Tracking
We use cookies to enhance your website experience:
- Essential cookies for website functionality
- Analytics cookies to understand website usage
- Preference cookies to remember your settings
- Marketing cookies (with your consent)
You can manage cookie preferences through your browser settings or our cookie banner.
6. Your Rights
You have the right to:
- Access and obtain a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent at any time
- File a complaint with a supervisory authority
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.
9. International Transfers
Your information may be transferred to and processed in countries other than your own, with appropriate safeguards to ensure adequate protection.
10. Policy Updates
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.